Welcome to Picomatrix Commerce Sdn Bhd (“Picomatrix”, “we”, “our”, or “us”). By accessing or using our website at www.picomatrix.com, you agree to be bound by the following Terms & Conditions.
1. General
These Terms & Conditions govern your use of our website and the purchase of products from Picomatrix.
We reserve the right to update or modify these terms at any time without prior notice.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into binding agreements
3. Products & Specifications
- All products (including inks, printheads, spare parts, and accessories) are subject to availability.
- Product descriptions, specifications, and images are provided for reference only and may vary slightly.
- Product performance may differ depending on printer configuration, environment, and usage conditions.
4. Pricing & Payment
- All prices are listed in MYR (Malaysian Ringgit), USD (US Dollars) & EUR (Euro) unless otherwise stated.
- Prices are subject to change without prior notice.
- Full payment is required before order processing unless otherwise agreed.
- We accept payment methods as displayed at checkout.
5. Order Acceptance
- Orders are confirmed only upon successful payment.
- Picomatrix reserves the right to cancel or refuse any order due to:
- Pricing or system errors
- Product unavailability
- Suspected fraudulent activity
6. Shipping & Delivery
- Shipping and delivery are subject to our Shipping Policy.
- Delivery timelines are estimates and may vary due to logistics or external factors.
- Risk of loss or damage transfers to the customer once the goods are handed to the courier.
7. International Orders
- International orders are subject to customs regulations in the destination country.
- Customers are responsible for all applicable import duties, taxes, and clearance fees.
- Certain products (e.g., inks and chemical-based consumables) may be restricted or classified as dangerous goods and may not be eligible for shipment to some countries.
- For full details, please refer to our Shipping Policy.
8. Returns & Refunds
- Returns and refunds are governed by our Return & Refund Policy.
- Customers are advised to review the policy before making a purchase.
9. Warranty Disclaimer
- All products are provided “as is” unless otherwise stated.
- We do not guarantee compatibility with all printer models unless explicitly specified.
- Improper installation, handling, or usage may void any applicable warranty.
10. Technical Disclaimer (Important)
- Customers are responsible for proper printer setup, calibration, and maintenance.
- Picomatrix shall not be liable for:
- Printhead damage
- Ink incompatibility issues
- Clogging or performance issues caused by improper use
We strongly recommend testing before full production use.
11. Limitation of Liability
To the maximum extent permitted by law, Picomatrix shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, production, or business interruption
Our total liability shall not exceed the amount paid for the product purchased.
12. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Picomatrix and may not be reproduced or used without prior written consent.
13. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt unauthorized access to our systems
14. Privacy
Your personal data is handled in accordance with our Privacy Policy.
15. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any disputes shall be subject to the jurisdiction of Malaysian courts.
16. Contact Information
Picomatrix Commerce Sdn Bhd
Email: sales@picomatrix.com
Phone: +60 111 203 8789
Website: www.picomatrix.com