1. Introduction
Picomatrix Commerce Sdn. Bhd. (“Picomatrix”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or transact on www.picomatrix.com.
By accessing or using our website, you consent to the practices described in this policy.
2. Personal Data We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide
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Full name
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Company name
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Billing and shipping address
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Email address
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Contact number
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Payment and transaction details
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Account login credentials
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Enquiry or correspondence information
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent
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Cookies and similar tracking technologies
3. Purpose of Data Collection
Your personal data is collected and used for the following purposes:
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Processing orders, payments, and deliveries
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Managing customer accounts
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Responding to enquiries and support requests
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Issuing invoices, receipts, and order confirmations
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Improving website performance and user experience
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Marketing communications (where consent is given)
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Legal, regulatory, and accounting compliance
4. Disclosure of Personal Data
We do not sell or rent your personal data.
Your data may be disclosed only to:
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Logistics and courier service providers
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Payment gateway providers
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IT service providers and website hosting partners
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Professional advisors (auditors, lawyers, accountants)
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Government or regulatory authorities when required by law
All third parties are required to handle your data confidentially.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data against:
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Unauthorized access
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Loss or misuse
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Alteration or disclosure
However, no method of data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable laws, including accounting and tax regulations.
7. Cookies
Our website uses cookies to:
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Enhance site functionality
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Analyze website traffic
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Improve user experience
You may disable cookies via your browser settings. Please note that some website features may not function properly if cookies are disabled.
8. Your Rights
Subject to the Personal Data Protection Act 2010 (PDPA), you have the right to:
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Request access to your personal data
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Request correction of inaccurate or incomplete data
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Withdraw consent for marketing communications
Requests may be subject to administrative fees and legal limitations.
9. Third-Party Links
Our website may contain links to third-party websites. Picomatrix is not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.
10. Changes to This Policy
Picomatrix reserves the right to update or amend this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact: